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Creating promotions is a great strategy to attract more customers to your ecommerce website. When configuring them, you must ensure that the applied discounts will produce the expected results since mistakes when creating a promotion can lead to revenue losses.

To mitigate unwanted impacts on promotions, the Promotion Alerts page allows you to create conditions to check if promotions are correct and to establish preemptive actions to avoid selling at unexpected prices. However, an order is required to activate the first alert.

If the defined conditions are met, the system generates an alert informing you of the product sold at unexpected prices and then applies the configured preemptive actions. If you configure the action of deactivating promotions, the unwanted scenario will not be repeated since the promotion will have been deactivated.

For example, you created an alert and checked the Deactivate promotions immediately option in the Preventive actions step. Thus, if a product is sold within the previously defined conditions, the VTEX system will immediately deactivate the current promotion.

Follow the instructions below to create an alert:

1. In the VTEX Admin, go to Promotions > Promotion Alerts, or type Promotion Alerts in the search bar at the top of the page.
2. Click Create Alert. You will be redirected to the new alert page.
3. Fill in the alert information:
   • Status: When creating a new alert, it will be automatically set as active. To disable it, click the switch.
   • Name: The name you want to give to the alert.
   • Description (optional): Brief text about the alert that is being created.
4. Select the conditions for triggering the alert, as described in the Conditions section.
5. Specify the preventive actions the alert will take, as described in the Preventive Actions section.
6. Set the restrictions for applying the alert, as described in the Restrictions section. This step is optional.
7. Click Save.

Then, the new promotion alert will be successfully created.

When setting up alerts for products with unit multipliers, such as items sold in fractions (e.g., 0.5 kg), it is important to know that the system may incorrectly flag promotions for these products. This happens because it cannot accurately identify the price per gram or other unit fractions. Therefore, we recommend carefully reviewing the alerts when managing weighable items.

In this form section, you need to set the conditions for triggering the alert. In the 'When a discount is greater than' field, enter a value up to 99.99. This value will correspond to the percentage (%) that the tool will monitor.

After defining the percentage, you will need to choose between two options for applying the new alert conditions:

• All catalog: All the products in your VTEX catalog will be added to the alert.
• Specific products: You can select the products added to the alert from the following criteria.
  • Brand
  • Collection
  • Product
  • Category
  • SKU

Next, a field will appear for you to set the criteria details you selected previously. For example, if you selected the Brand criterion, you must specify which brand will be added to the condition.

After setting the condition, click Confirm.

In this section, you should configure the actions that will be taken when the alert is triggered. You can select one or both of the following actions:

• Deactivate promotions immediately: Click the class="fas fa-toggle-on"> switch to activate the preventive action that immediately disables the promotion if it does not meet the set conditions.
• Email alert: Click the switch to receive an email alert when a promotion does not meet the set conditions. You will have to select the email where you want to receive the alerts.

In this section, you can choose which promotions should be ignored by the alert, if any.

To do this, click the switch in the Exclude specific promotions from the alert field to activate the restriction. A field will appear for you to select the specific promotions that will be deleted from the alert.

If you enable this option and do not select any promotions, the alert will not be saved.

• Promotion alerts
• How promotions work