Official agents from Weni by VTEX
2 min read
This article describes the official collaborator agents from Weni by VTEX and provides the credentials required to assign them to the Agent Builder.
| Official agents | Description | Required credentials |
|---|---|---|
| Order Status (Pick and Pack) | Provides details about orders processed by VTEX Pick and Pack, such as payment and tracking information. | -- |
| Reverse Agent (Aftersale) | Returns information about exchanges and returns based on the order number. | Token Aftersale API: Aftersale API token. |
| Order Cancellation (VTEX) | Exclusively enables order cancellation. Order cancellation is enabled when this agent is added and disabled when removed. | -- |
| Utility Agent | Provides various information based on conversations with customers, such as weather forecast, currency conversion, and address lookup from the postal code. | -- |
| Exchange Order Status (Troquecommerce) | Retrieves the status of order exchanges and returns in Troquecommerce using the customer's document, company registration number, or email. | Subdomain (Troquecommerce): Your Troquecommerce account. Token Troquecommerce: Your Troquecommerce token. |
| Tracking Agent (Correios from Brazil) | Returns tracking information using the Correios tracking code. | Correios API Token: Correios API token. |
| Feedback Recorder | Collects customer feedback at the end of conversations. | -- |
| Product Concierge (No Catalog) | Provides custom recommendations to customers based on their needs and preferences. | BASE_URL: Your VTEX account URL. LOCALE: The domain's locale. It's a code indicating the language and locale, such as pt-BR or en-US. STORE_URL: Your store URL. |
| Payment Agent (without catalog) | Generates a cart for the customer to pay based on the products in their order. | Base URL: Your VTEX account URL. Store URL: Your store URL. |
| Monitoring Agent | Triggered when you can't answer a question due to a lack of information, when it's out of scope, or when you're unsure which agent should be used. | -- |
| Product Concierge (Synerise) | Helps users find products by name, brand, or other characteristics (such as category and color), returning prices, links, and images. | Synerise API Key: Synerise API key. Synerise Index: Synerise index. |
| Orders Agent Commerce IO | Provides order details, such as payment and tracking information. This agent doesn't handle cancellations. | -- |
| Order Status (Cademeupedido) (Brazil) | Provides order details, such as payment and tracking information. | CadeMeuPedido Base URL: Your Cademeupedido account URL. CadeMeuPedido Subdomain: Your Cademeupedido subdomain. |
| Product Concierge With Regionalization | Provides custom recommendations based on the customer's location, needs, and preferences. | Base URL: Your VTEX account URL. Store URL: Your store URL. |
| Order Status (VTEX) | Provides order details, such as payment and tracking information. This agent doesn't handle cancellations. | VTEX Base URL: Your VTEX account URL. VTEX API App Key: VTEX API key. VTEX API App Token: VTEX API token. |