Onboarding guide
Support at VTEX
Technical support
Technical support
During and after the development of a store, it is expected to have questions about implementations, module settings, storefront development, apps, and other technical matters. In this sense, technical support is available to help with questions regarding the platform, store development, applications, and implementations.
The following table shows the main topics related to technical support:
| Topic | Description | Articles |
|---|---|---|
| VTEX IO | VTEX IO is a low-code, cloud-based development platform that allows developers to create ecommerce solutions. It's designed to provide an easy way to develop customized solutions and integrations within the VTEX ecosystem. | What is VTEX IO? |
| Store Framework | Store Framework is a VTEX technology for building low-code storefronts focused on composability. It allows different VTEX IO applications to be combined to build a storefront. | What is VTEX Store Framework? FAQ VTEX IO |
| VTEX App | VTEX apps extend the platform's features, helping store owners to create experiences in different areas of the store. This includes aspects such as marketing, product reviews, customer support, notifications, logistics, store customization, and more. | What is a VTEX App? |
| Layout | VTEX technology for building storefronts using Legacy CMS Portal. The layout allows you to create and customize your storefront using HTML, JavaScript, and CSS via the VTEX Admin. Currently, the layout is available for some VTEX stores, but not for new stores joining VTEX. | CMS - Legacy Portal Layout Overview |
| ERP integration | Integrating an ERP with the VTEX platform is an important strategy for optimizing ecommerce operations with the possibility of integrating external software. | Back office integration guide (ERP/PIM/WMS) FAQ: ERP Integration |
If the user can't find the necessary help in our portals or in the referenced documentation, they can access Copilot through the VTEX Admin and select the Technical option. For more information, see the article Opening tickets for VTEX Support.