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Find answers, solutions, and guidance about the VTEX platform all in one place.
Documentation
Frequently Asked Questions
Find the answers to the frequently asked questions in a quick and practical way.
Post-purchase
Why has my order stopped on “Ready for Handling”?
Ready for Handling is an order flow status awaiting registration the tax receipt in order to invoice it.
Marketing & Merchandising
Why is the product not visible on the website?
This article explains the main means of investigating what adjustments must be made to the product settings.
Post-purchase
Why can't I see my carrier on checkout?
We have listed five scenarios in which such errors occur along with their respective solutions.
Post-purchase
Why was my order canceled?
Understand the reasons for order cancellation.
Support Resources
Frequently Asked Questions
Find answers to your key questions quickly and conveniently.
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Known Issues
Access content and find solutions to all your questions about the platform.
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Troubleshooting
Access the documentation for identifications, diagnostics and corrections for fails in the VTEX platform systems and products
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Support Rules
See details of the support plans available for each business plan.
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Still got questions?
Ask the community
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Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket