When using the Admin, some users may experience Error 403 - We're sorry, but you do not have access to this page or a page loading continuously.

These issues usually occur due to conflicts between admin user roles or specific browser settings.

Here are a few approaches to address these issues:

• Review the roles: Check if the user has the necessary roles and if there are any conflicting ones.
• Review the browser settings: Check the extensions used and clear the browser cache.

Follow the steps below to solve the issue:

1. In the top bar of the VTEX Admin, click your profile avatar — indicated by the first letter of your email — and then click Account Settings > Users.

2. Click the user you want to view.

3. Check the user roles:

   • If the role isn't compatible with the page the user is trying to access, the expected response is Error 403.
   • If the roles Call center operator or OMS - Full access are combined with the role Owner (Admin Super), there may be a conflict when accessing some pages.

4. Remove conflicting roles and assign only the roles required for the user's operations, following the instructions for Managing users.

Only the Owner (Admin Super) of the account or a user with the role User Administrator - RESTRICTED has the required permissions to perform this step.

If the problem isn't with your user role, we recommend running other tests:

• Review extensions: Disable all browser extensions and test access using an incognito window.
• Clear the cache: In the browser you use to access the Admin, go to the settings and clear browsing data, including the cache.