Menu
Feedback
Start here

Known issues

Known issues
Verification transactions when saving card in MyCards are not automatically canceled
Payments
ID: 347084
No Fix
Published on3/27/2022
Last updated on2/16/2024
1 min read

Summary

When a card is saved in the MyCards module, a verification transaction in the amount of R$ 1.50 is generated, which, after following the authorization and approval flow, must be automatically canceled. This transaction is intended to validate that the saved card is authentic and is transacting smoothly. However, it was identified that in the case where the acquirer returns an undefined in the communication, the Gateway is not calling simulation

Simulation

This is an intermittent problem and depends on the provider, so we can't determine a step by step to reproduce this scenario

Workaround

No Workaround was identified but it is possible to manually cancel the R$ 1.50 transaction via API

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback