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Known issues
Transaction stuck in status approved with payment canceled
Payments
ID: 1046365
Backlog
Published on6/7/2024
Last updated on6/12/2024
1 min read

Summary

The transaction was stuck in status approved, even though the payment was canceled.

When tried to settle it manually, the gateway returns the following error:

"error": {"code": "1506","message": "The payment with ID = xxxxx was not settled because the settlement value was -x.xx.","exception": null}

Simulation

There is no way to simulate this behavior.

Workaround

There aren't any workarounds in this case.

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