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Shopee Error “The model_id is wrong or not related to this item”
Connections
ID: 1292317
Backlog
Published on9/15/2025
Last updated on9/15/2025
1 min read

Summary

After migrating some accounts from the previous version of the Shopee connector, users encounter the following error when attempting to update SKUs: The model_id is incorrect or does not correspond to this item

Simulation

This is dependent on Shopee’s product-model linkage and may not be consistently reproducible. When it occurs, the pattern observed was:

  • In Bridge > Products for Shopee, updates for one or more SKUs fail with “The model_id is wrong or not related to this item”.
  • The affected SKUs are variations under a Shopee product (item) where the platform expects a specific model_id linkage; VTEX SKUs mapped to that Shopee item trigger the error during update attempts.

Workaround

N/A

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