Menu
Feedback
Start here

Known issues

Known issues
Payment methods displayed at checkout differ from active payment conditions
Payments
ID: 666469
Backlog
Published on9/27/2022
Last updated on6/7/2024
1 min read

Summary

This KI is manifested in two ways at checkout:

  1. Payment Methods do not appear on the checkout page, even when the associated payment condition is active for more than 10 min.
  2. Payment Methods remain on the checkout page even when the associated payment condition is disabled for more than 10 min.

This is an intermittent issue and there is no evidence of how to reproduce this behavior. There is a greater incidence on customized payment methods.

Simulation

N/A

Workaround

  1. Resaving the rule.
  2. Reindexing all payment systems at checkout via API.
Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback