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Unable to upload spreadsheet Images with host services using protocol encryption protocol SSL1.3
Catalog
ID: 851911
Backlog
Published on6/28/2023
Last updated on6/28/2023
1 min read

Summary

When the images host of the spreadsheet uses a protocol encryption protocol SSL1.3, a error appears when trying to upload the spreadsheet:

"Fail to process record. Make sure your worksheet data is consistent and try again. Error details: An error ocurred while sending the request."

This error happens because our windows service only allows older versions like 1.2 or 1.1.

Simulation

  1. Use a host with a more recent protocol version;
  2. Try to upload a image, using spreadsheet, that is hosted there;
  3. Check that the error message appears.

Workaround

Use a different host or validate with the host to use an older version.

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