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Known issues
Netshoes - Main Image not respected
Connections
ID: 1220978
Backlog
Published on 8/12/2025
Last update on 8/12/2025

Summary

The main image set in VTEX admin is not respected in the Netshoes integration. The main image shown on Netshoes is always the first image uploaded, based on upload order — regardless of the image marked as main in VTEX.

Simulation

  • Access the VTEX admin and open a product.
  • Upload two or more images to a SKU. Mark one of them as the main image but not the first one added.
  • After syncing with Netshoes, observe that the main image displayed on the marketplace is the first image uploaded, ignoring the main imagem defined in the admin.

Workaround

To control which image is shown as the main one in Netshoes, the seller must ensure the desired main image is uploaded first when registering the product in VTEX. Also, it is not possible to update the SKU image via the VTEX integration once it has been sent to Netshoes. Any image update must be requested manually by opening a ticket directly with Netshoes. The current integration does not support mapping or prioritizing main image

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