Menu
Feedback
Start here

Known issues

Known issues
Gift Card creation error via admin
Payments
ID: 986327
Backlog
Published on2/21/2024
Last updated on2/21/2024
1 min read

Summary

Some accounts won't be able to create a Gift Card for the first time via admin, the message below will appear in the screen:

Something went wrong Error connecting to the backend server. Please, return to our store in an few moments.

Simulation

This is only replicable in stores facing this issue, after filling all Gift Card information and pressing the Save button users will see the error message mentioned above.

Workaround

If the first Gift Card is created via API the error will stop ocurring, merchants will be able to create Gift Cards via admin normally after that.

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback