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Known issues
Order not notified carrier leaves label barcode incomplete
VTEX Shipping Network (VTEX Log)
ID: 872530
Backlog
Published on8/1/2023
Last updated on9/18/2023
1 min read

Summary

Customers who use Shipping Network partner carriers, when requesting the label issue in Ready to Ship, may get the file with the incomplete barcode, which may prevent the package from being posted.

Simulation

It was not possible to reproduce, only to verify by checking the labels sent by customers with the incomplete barcode and confirming via API that the package was not notified.

Workaround

Notifying the order manually again, makes sure that the carrier is notified and the barcode is complete and the label can be used.

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