This bug happens with multi-store accounts, or accounts that changed their name after the creation of MasterData.

The navigation between sub accounts in the topbar sometimes leads to an unexpected behavior and takes the user to the store instead of the relevant CRM. Other times it takes the user to an empty CRM.

This can be solved by manually entering the name of the sub account in the URL.

Example: https://www.\{accountname\}.vtexcrm.com.br

1. Enter VTEX CRM from your store;
2. Select one of the desired sub account options.

Manually adjust the URL in the browser so it correctly relates to the desired sub account.

E.g: https://www.\{account\}.vtex.com.br

It's extremely important to type the https://.