Menu
Feedback
Start here

Known issues

Known issues
MasterData doesn't load after successfully authenticating
Master Data
ID:
Fixed
Published on2/17/2019
Last updated on12/31/2019
1 min read

Summary

Esse erro ocorre geralmente quando o usuário tenta acessar o CRM do MasterData diretamente, sem utilizar os links do admin.

Ao digitar a URL no navegador, o usuário esquece de digitar o https://. Por motivos de segurança o MasterData não deixa o usário entrar mesmo após se autenticar com sucesso.

Simulation

  1. Visit {accountname}.vtexcrm.com.br
  2. Authenticate
  3. See error

Workaround

Fortunately this can be solved by typing https:// in front of the URL. For example: https://{accountname}.vtexcrm.com.br

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback