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FOB External Marketplace integrate an order (Erro code: 'FMT010')
Logistics
ID: 532377
No Fix
Published on2/25/2022
Last updated on2/16/2024
1 min read

Summary

External Marketplace (partner) when trying to integrate FOB orders are getting the error: "code": "FMT010", "message": "The selected SLA for item <Description_SKU_Id> is not available"

What is FOB, follow documentation with the description: https://help.vtex.com/en/tutorial/como-funciona-o-frete-when-o-marketplace-faz-a-entrega--EY1l6tYW3IUquwwwcQqwQ?&utm_source=autocomplete

Simulation

It is possible to perform the simulation when trying to integrate with an (external) partner, with a Shipping Policy "Delivery" enabled, we will be successful, but when disabling this Shipping Policy we will have the error: "code": "FMT010".

Workaround

For this case we have a Workaround which is the need to configure a Shipping Policy "Delivery".

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