Menu
Feedback
Start here

Known issues

Known issues
Error while attaching files in MasterData
Master Data
ID:
Backlog
Published on2/15/2019
Last updated on12/22/2022
1 min read

Summary

The user receives the error message "Ocorreu um erro e o arquivo não foi salvo" ("An error has happened and the file was not saved") when trying to manually attach a file through the CRM whose size exceeds 5MB.

Simulation

  1. Create a field of type file;
  2. Enter the CRM;
  3. Manually attach a file.

Workaround

We recommend using another service for storing files larger than 5MB.

Note that MasterData V2 does not support the field with type attachment.

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback