Error when publishing dynamic storage data entity

Storage

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ID: 666357

Backlog

Published on10/4/2023

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Last updated on10/4/2023

1 min read

Summary

When the store creates or updates a Data Entity and then tries to publish it, the following error may occurs:

Unexpected error. Please try again or contact customer support.

Access the Dynamic Storage system / Data Structure application (https://my-account-here.ds.vtexcrm.com.br);
Access the Data Entities tab:
${"base64":" ","img":{"width":228,"height":85,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":9856,"url":"https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Storage/error-when-publishing-dynamic-storage-data-entity_1.png"}}$
Click on the disk icon to publish the Data Entity that was created or updated:
${"base64":" ","img":{"width":115,"height":55,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":8639,"url":"https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Storage/error-when-publishing-dynamic-storage-data-entity_2.png"}}$
Then the following message will be shown:
${"base64":" ","img":{"width":383,"height":89,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":8727,"url":"https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Storage/error-when-publishing-dynamic-storage-data-entity_3.png"}}$

Unexpected error. Please try again or contact customer support.

For these scenarios, a workaround is to open a ticket for VTEX, so that we can validate a possible update of this account's cluster.