Menu
Feedback
Start here

Known issues

Known issues
Debit payments using Firstdata connector cannot be settled due to an error in the TransactionState field
Payments
ID: 461095
No Fix
Published on3/3/2022
Last updated on2/16/2024
1 min read

Summary

When utilizing the Firstdata connector for processing debit payments, our code is designed to expect the field TransactionState to be set as "CAPTURED." However, we have encountered an issue where the provider is sending both "CAPTURED" and "SETTLED" values, which is causing an error to occur:

Error Message: Unknown Error on AutoSettle. There is an error in the XML document (1, 745). & Error executing the Settlement operation. Please refer to the inner exception. Connector: Firstdata. Message: Input string was not in the correct format.

Simulation

It is not possible to simulate since it is an intermittent behavior that depends on the payment provider's response.

Workaround

N/A

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback