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Known issues
Customer information is not saved in the Profile System
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ID: 784763
No Fix
Published on4/4/2023
Last updated on11/1/2023
1 min read

Summary

Sometimes, the customer information from a new customer is not saved in the Profile System.

Checking the order's interactions, there will be an event called "Perfil do usuário salvo no Sistema de Perfis" but when searching for the customer's email in Master Data, there will be no results.

Simulation

There's no direct way to reproduce this scenario.

Workaround

N/A

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