Collections Timeout
Catalog
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ID: 434026
Fixed
Published on10/2/2025
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Last updated on10/2/2025
1 min read
Summary
Often, when attempting to save data for a collection group using the collections application, under the path /admin/a and attempting to Save Group, the user will, in cases of large catalogs (large amount of categories, brands, products), face a timeout error message and won't be able to save their changes.
This also can happen for the new collections module.
Simulation
- Go to the CMS UI application using a store that has a large catalog base, for instance, >10000 products.
- Go to "Product Clusters (Collections) and select "new group"
- Create a group and then select a few checkboxes in the form
- Attempt to save these changes
- If the request takes longer than 50 seconds to save, which is often the case in accounts with a large amount of data, the request will be stopped by and the data will not be saved.
Workaround
Using our collections API endpoints: https://developers.vtex.com/docs/api-reference/catalog-api#post-/api/catalog/pvt/collection?endpoint=post-/api/catalog/pvt/collection, however, it is important to note that in some cases, where there's a large amount of data being updated, the timeout may still occur via API.