Checkout UI goes to Payment with an incomplete invoice address for shoppers with complete profile

Checkout

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ID: 937615

Fixed

Published on11/27/2023

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Last updated on12/12/2023

1 min read

Summary

When a shopper has a complete profile and the store is configured to use an invoice address for pick-up, UI will move forward to Payment with an incomplete invoice address.

Simulation

Configure the invoice address for pick-up;
${"base64":" ","img":{"width":476,"height":204,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":17425,"url":"https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Checkout/checkout-ui-goes-to-payment-with-an-incomplete-invoice-address-for-shoppers-with-complete-profile_1.png"}}$
After adding products to the cart, use an email with a complete profile;
UI will move forward to Payment even with an incomplete invoice address in the Profile System.

Workaround

Update the invoice address via Master Data.