Campaign Audience doesn't save coupon information
Pricing & Promotions
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ID: 521601
Backlog
Published on9/4/2025
•
Last updated on9/4/2025
1 min read
Summary
When a coupon condition is configured inside a Campaign Audience, the coupon information is not passed in the matchedParameters
field of the RnB response. As a result, the Checkout and OrderForm do not retain the coupon data, and the OMS will not display it under marketingData
.
Simulation
- Create a Campaign Audience using a coupon condition.
- Associate this Campaign Audience with a Campaign Promotion.
- Complete a purchase where this promotion applies.
- Check the Order in the OMS.
- Review the
orderForm
→ note that the coupon information is missing in themarketingData
field.
Workaround
There is no native workaround. If possible, configure the coupon condition directly in the Promotion instead of using a Campaign Audience. This ensures the coupon information is returned in matchedParameters
and saved in the order.