All communication with your customer about Subscriptions will take place through the Email Templates module. Transactional emails related to subscriptions are fully customizable and are installed by default in the VTEX Admin.
To access transactional emails for subscriptions orders, check out the walk-through below:
- In the VTEX Admin, go to Store Settings > Email Templates > Templates, or type Templates in the search bar at the top of the page.
- Search for Subscriptions in the search box, or use the filters.
- Click on the card of the desired template to configure it.
- Make the desired changes.
- Clique
Save.
You can also create your own email template.
How your customer tracks their subscription orders
In My Account, customers can only access their orders from the last two years.
Each action that occurs within the Subscriptions order flow contains a trigger that sends an email notifying your customer. After activating the subscription, your customer will receive emails with details of the status of each subscription order every time they perform an action.
It is not necessary to activate the email sending manually, since they are sent automatically according to each scenario included in Email Templates. However, if you wish, you can disable the sending of specific emails:
- In the VTEX Admin, go to Store Settings > Email Templates > Templates, or type Templates in the search bar at the top of the page.
- Search for Subscriptions in the search box, or use the filters.
- Click on the card of the desired template to configure it.
- Uncheck the
Enable sending emails?box, that is checked by default. - Click
Save.
Default email templates
The table below shows the default email templates for Subscriptions:
| Template name | ID | Description |
|---|---|---|
| Paused subscription | paused-subscription | Subscription paused. |
| Canceled Subscription | canceled-subscription | Subscription successfully canceled. |
| Expired Subscription | expired-subscription | Subscription period expired. |
| New Subscription | new-subscription | Subscription successfully created. > ℹ️ There is a delay between the subscription creation and the triggering of the new-subscription template notification. |
|
| Next Subscription Order Reminder | next-subscription-order-reminder | Reminder that the next subscription purchase date will be in two days. |
| Payment not approved | payment-not-approved | Subscription order payment not approved. |
| Reactivated Subscription | reactivated-subscription | Subscription reactivated. |
| Skipped Subscription | skipped-subscription | Subscription order “skipped” by the customer. |
| Subscription Creation Error | subscription-creation-error | Error in subscription creation. |
| Subscription Error | subscription-error | Error in subscription order creation. |
| Unavailable Items | unavailable-items | Subscription order created with item unavailability. |
| Updated Subscription | updated-subscription | Subscription updated successfully. |