This procedure only applies to customers billed in Brazil.

The billing is triggered until the 5th business day of the month. Invoice and boleto (Brazilian offline payment method) are available on the Billing module in the Admin of your store.

When a charge is made, we send an email to the registered contacts advising that the invoice and the boleto are already available for payment or consultation.

If you have not received the notice by the 5th business day of the month, check your administrative panel. If you identify any divergence, contact our financial team.

If you are unable to download your "boleto", you may not have a financial profile configured in your store account. In this case, ask the account's Super Admin to add it.

If you are not receiving the emails that inform that the "boleto" is available for download on the platform, the email address may not be registered as a financial contact. In this case, open a ticket to request the inclusion of the email address in the account's financial contacts.