Pickup points are physical locations where customers can pick up orders placed on ecommerce platforms. Configuring pickup points is an optional step in your store's shipping strategy.

You can create pickup points using the Create/update pickup point API or via VTEX Admin. This article explains how to perform the second process.

There are two ways to create a pickup point in the Admin:

• Creating pickup points individually
• Creating pickup points using the template

Creating pickup points is one of the steps required for the feature to work properly. Please refer to the article pickup points to see the other settings necessary to make pickup points available to your customers.

1. In the VTEX Admin, go to Shipping > Pickup points, or type Pickup points in the search bar at the top of the page.
2. Click Add pickup point.
3. Fill in the fields.
4. Click Save changes.

General information

• Name: name of the pickup point as it will be displayed at checkout.

• ID: identification of the pickup point. If this field is not filled in, the system will choose an ID automatically. Do not use space characters.

• Third-party pickup point: check this box if the pickup point is not related to your store. Third-party pickup points are displayed with less relevance than those of your own store.

  The Third-party pickup point configuration currently is not available.

Select to activate the pickup point.

Pickup point address

• Country: the country where the pickup point is located.
• Search address: enter the address information for the search. You can use the zip code, street, city, number, and additional address information.
• To edit the address information, click Edit.
• To add a different address, click Clear and search again.> ℹ️ The address information and the location on the map will be displayed at checkout.

Additional information

• Pickup instructions: enter information that will help your customer pick up the packages at the pickup point. For example, at which door the items can be picked up or which documents the customer must present when picking up their order. These instructions will be displayed at checkout, when the customer chooses the pickup point.
• Tags: add tags to group pickup points. These tags are used to link shipping policies to pickup points.

Business Hours

• Days of the week:

  1. Check the boxes for the days the pickup point will be available for your customers to pick up their orders.
  2. Select the pickup point's business hours for each day.> ℹ️ If this field is not filled in, the platform will consider that the pickup point operates 24 hours a day.

• Exceptions or holidays: to add specific days when the pickup point is not operating, follow the steps below. 3. Click Add an exception; 4. Fill in the day and time; 5. Click on Add.

The business hours defined for a pickup point are for informative purposes only and are not used for SLA calculation. To change the settings that influence the delivery time frame, please specify the business hours in the shipping policy related to the pickup point. Holidays must be configured on the Holidays page, so that they can be considered in the delivery time calculation.

You can create pickup points by importing the template (XLS file). This way, you can create more than one pickup point at a time.

The XLS file must not exceed 10MB (approximately 50,000 pick points). If necessary, you can upload more than one template.

1. In the VTEX Admin, go to Shipping > Pickup points, or type Pickup points in the search bar at the top of the page.
2. Click Upload an XLS.
3. Download the template and fill in the fields.> ℹ️ Please note that the template comes with example values, which must be replaced with the data from your store's pickup points.
4. After uploading the template, click OK.

Fill in the template according to the information in the table below.