We have developed a new cancellation flow for orders in the integration between VTEX and Amazon, automating the process and eliminating the need for manual cancellations.
Previously, the integration didn't have an automated flow, and sellers had to cancel orders manually in the VTEX Admin. When an order had not yet been integrated with VTEX, the SKUs remained reserved, compromising the store inventory.
Now, canceled orders on Amazon are automatically canceled on VTEX, and the reserved SKUs become available for sale. The new cancellation flow is valid for cancellations made by the seller, Amazon, or the customer.
Why did we make this change?
VTEX has implemented this flow to make this order cancellation process more efficient. This change gives sellers the following benefits:
- Reserved SKUs become available faster.
- Operational costs of the manual process are eliminated.
- Accurate order synchronization.
What needs to be done?
No action is required from the seller. The new flow is available for all VTEX accounts integrated with Amazon.