Below are some frequently asked questions about Delivery Promise (Beta):

1. What are the requirements for a product to be displayed on the product listing page?

2. Does Delivery Promise (Beta) guarantee that all my products will be displayed on the product listing page?

3. Regarding product availability, how can I ensure the product will be displayed on the product listing page?

4. To use Delivery Promise (Beta), do I need to request the customer's location?

5. In the Delivery Promise (Beta) context, what happens if the customer refuses to share their location and VTEX can't identify it?

6. Where should I configure which stores cover specific postal codes?

7. What happens if I use the Region feature?

8. Can free shipping filters and tags be displayed with Delivery Promise (Beta)?

9. What if I don't want to use Delivery Promise (Beta)?

The merchant must ensure that the following product aspects are correctly configured:

• Product and SKU levels in the catalog.
• Pricing.
• Shipping strategy for shipping the order to the customer address.
• Product count in the inventory for sales, unlimited inventory, or the option to display the product when sold out is activated.
• CMS templates for the store frontend.

For more information, see the article Why is the product not visible on the website?.

When the necessary settings for displaying the product on the product listing page are correct, Delivery Promise (Beta) displays the complete assortment of products and their respective sellers on the product listing page. If a product is unavailable due to incorrect settings or a lack of stock, it will not be displayed on the product listing page, even with the new feature. For more information, see the article Why is the product not visible on the website?.

There are three ways to do this:

• Keep the inventory with the product available for sale (remember that reserved items are not available for sale).
• Activate the unlimited inventory option for the product.
• Configure the product to be displayed on the product listing page even when it is out of stock. To do this, go to Catalog > Products & SKUs in the VTEX Admin and, on the product configuration page, in the Product tab, check the Yes option in the Show when out of stock field.

Delivery Promise (Beta) only works when the customer provides their address or when VTEX identifies it. This identification can be done in the following ways:

• When the customer accepts the browser plugin to share their location, the address is automatically captured.
• If the browser doesn't have the plugin mentioned above or the customer refuses to share their location, the address will be identified based on the IP address of the customer's device.

In all the mentioned options, the customer can provide their address or a different one at any time.

In this case, the merchant can use one of the following strategies:

• Define comprehensive sellers, which allows products from these sellers to be displayed to customers who do not provide a location.
• Set a default postal code or geolocation for customers who do not provide their location. We suggest setting it near to a warehouse that stores a large number of products or close to the region with the highest sales volume.

Even if you use Delivery Promise (Beta), this configuration continues to be made in the shipping rate templates of the sellers' shipping policies.

Delivery Promise (Beta) replaces all existing features in Region V1 and V2, as well as adding improvements in performance, shopping experience, and new features. As the solution is still under development, seller regionalization is still being used as usual by customers who haven't joined Delivery Promise (Beta).

In the current beta phase, there will be no free shipping filters. For now, we'll provide filter and tag options by type of shipping (pickup or delivery) and by pickup point. The product listing page will display the sellers' products that are available for sale.

You can choose whether or not to use the Delivery Promise (Beta). If you don't want to request the customer's location, you can continue using the current customer navigation solution without setting a location and associate it or not with comprehensive sellers. However, the best shopping experience for customers using the product listing page is achieved with Delivery Promise (Beta), which is VTEX's recommendation.